Refund policy

At Helpful Tree, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contacthelpfultree@gmail.com.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The buyer is responsible for shipping costs associated with the return. 

Please feel free to always contact us for any return questions at contacthelpfultree@gmail.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will always  so that we can evaluate the issue and make it right!

Exceptions / non-returnable items
Certain types of items like custom products (special orders or personalized items), will not be accepted as returns. 

Unfortunately, we cannot accept returns for gift cards.

Exchanges
Please feel free to contact us about potential exchange options. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember, it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us.

It is our priority to make things right and earn your satisfaction.